- USA, Man, 25-30
- Entusiastisk resenärer
- 10 Recensioner
This was an ok hostel, nothing really special about it but nothing so bad either. The atmosphere is pretty sedate, although I guess that can be nice if you just want to hole always for a bit.
- Kanada, Kvinde, 31-40
- 26 Recensioner
The only good thing about this hostel is its location. No breakfast, no common area, no kitchen (so you can't cook yourself). The staff doesn't care about anything. But the hostel is situated near the train and bus stations, in the center of Zagreb (the city is really nice).
- England, Kvinde, 25-30
- 24 Recensioner
Staff were mixed, either very nice or as unhelpful and rude as possible. I was in a room of 6, I didn't see a single other person. The lift was so loud you could hear it move all through the night. Only one key per room (not an issue as only me in there). Rules written everywhere. Only positive is the location. Close to the train station and parks. I won't be staying again.
Thank you for taking the time to leave a review. Here at Youth Hostel Zagreb we are always striving to improve, and we believe that listening to our guests is the key to excellence. Since the building is old, it's true that as a result, we occasionally might have to deal with some noises, but we are constantly upgrading our facilities. Also, we have an in-house maintenance team to deal with long-term improvements, but also to respond to any specific situations and our guests are free to report an problems to reception and we will make sure they are dealt with immediately. We want everyone to feel welcome in our hostel so we have made sure to provide many options for your stay: Mixed dorms, Female-only dorms, Male-only dorms and of course a selection of Private Twin and Single rooms. In any dorm, space is always a commodity and we are glad that you got to enjoy some space and privacy in a dorm room. Our location, as you mentioned, is perfectly situated right near all the interesting attractions in the city. Since we believe that the staff plays a key role in guest experience, we would kindly ask you if you could contact us on our e-mail address email@example.com regarding the rude staff member and explain to us what has happened so that we could look into the matter and resolve the issue promptly. We are sorry to hear that you don't want to stay with us again, but we hope that you will change your mind and visit us again to witness our constant improvement. Happy travels!
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