Group Booking Terms and Conditions
General Group Booking Terms
- The booking deposit is non-refundable.
Hostel Specific Terms & Conditions
The remainder of the amount due will be charged to your credit card 4 weeks prior to arrival. Should numbers or room selection change, the per person deposit times the number of people who actually travelled will be deducted from the total accommodation charge levvied by the hostel.
Cancellation / No Show & Reduction in Numbers Policy
Cancellations & Refunds
Any cancellation made more than 28 days prior to the arrival date will incur a booking charge of 5% of the total booking value. This charge will be deducted from the monies received and the remaining balance will be refunded within 28 days.
No refunds will be due for cancellations made within 28 days of the arrival date.
No cancellations will be accepted by telephone.
Additional Terms and Conditions
Methods of Payment
We require a 50% deposit of the total amount invoiced to be paid within 5 working days of the invoice date. Please be aware that failure to do so will result in the cancellation of your booking.
The second installment (the balance) is due at least 28 days prior to arrival on a date indicated by us. You must contact us before that date in order to successfully complete your booking.
We accept the following cards: Visa, MasterCard and Switch. A credit card payment sheet will be sent to you together with the invoice and must be returned by e-mail or fax. Alternatively you can also call us on +44(0)208 600 7500 between 8am and 8pm Monday to Friday. For bank transfers we require the bank's proof of payment to be sent to us within the 5 day limit and at least 5 days before the 2nd installment is due.
We do not accept payments by American Express or Laser cards.
From 1 April until 31 October there is a minimum of a 2 nights per reservation during weekends at any of our hostels.
We require full payment within 24h of confirmation for any bookings arriving within 28 days of booking date.
Groups may have to pay a damage deposit during check-in; the group leader will be held responsible for any damage caused by any member(s) of the group.
The following group types are <em>not</em> accepted by this hostel: <strong>Junior / Primary School, High / Secondary School</strong> If you have misrepresented the type of group you are booking for, your booking may be cancelled by the hostel.
A group is considered as from 10 people.
Groups under 18 years of age are at all times at the hostel manager's discretion and rooms cannot be shared with outside bookings.
Special minimum night stays and rates can apply on peak dates. Booking confirmation remains at the discretion of St Christopher's Inns.
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