- Sverige, Kvinde, 18-24
- 1 Recension
The receptionist was not helpful at all and did not do his job properly since he gave us the wrong directions and left it up to us to close down a really loud party when it was suposed to be quiet after 10 pm. The atmosphere over all was partyoriented and not as outdorsy as we thought it would be. The rooms where really small and it was not possible for everyone to have their backpacks on the floor.
Hi, First thanks for staying with us. Then, looking at the video camaras that we have, the recepcionist did not left you to go to a party, he finished his job and left, that is diferent, the front desk goes from 7am till 9pm, he stayed till 9:05pm and you guys came for information at 9:10pm, everyone has a map of the area and also there is all the information about the hostel, and there says clear that the front desk is open from 7am till 9pm. Aftar that we have a security guard all night long. About the party that you talked about it, it is very hard to make everyone happy, if we have 22 people and 2 go to bed and 20 people stay having a drink, talking, meeting people, then we can be so strict and tell eveyone, is quiet hours, go to bed. People is traveling to meet people, share their stories, share where they had been, how much some places like, we also have to deal with that. Our hostel is not a party place, but if people is having a drink and talking, we are also not going to be so strict abour rules. For last. as how i said so many times, we are not a funcy place, but 99% of our customers are really happy and love our place, especially when after months of traveling, they can enjoy a really hot shower and our services is one of our main thing for us, so i will still talk to my recepcionist and make sure that we get better. Thanks! Alonso. Co Manager Hostel Monteverde Backpacker's
- Sverige, Par, 18-24
- 3 Recensioner
Super härligt boende med väldigt trevlig personal! Extra bonus att det ingår frukost!
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